Grievance Policy
Your privacy and satisfaction are our highest priorities. If you believe Grounded Light Counseling’s policies or procedures have not met applicable standards—or if you have any concern about your care—you may submit a grievance verbally or in writing to:
Privacy & Quality Manager
Email: privacy@groundedlightcounseling.com
Phone: (970) 236-8932
Address: 2519 South Shields Street, Suite 1K-1063, Fort Collins, CO 80526
Please include: your name, date of birth (if you’re a current client), best contact information, date/time/location of the incident, any witness names, a description of your concern, and your proposed resolution.
We will confirm we received your grievance (by email or phone) within 5 business days, and provide a written response or resolution within 15 business days. If additional time is needed, we’ll update you with the reason and a new timeline.
Grounded Light Counseling therapists are regulated by the Department of Regulatory Agencies
Division of Professions and Occupations 1560 Broadway, Suite 1350 Denver, CO 80202 Phone: 303-894-7800 | Fax: 303-894-7693 dora_dpo_licensing@state.co.us
Complaints: https://dpo.colorado.gov/FileComplaint
Or complete this form: