Before scheduling, it’s best to confirm what your plan covers. 

You might say:

“Hi, I’m calling to verify outpatient mental-health benefits for telehealth services. Can you help me with these questions?”

1. Does my plan cover outpatient or behavioral-health telehealth?
2. Do I have out-of-network benefits?
3. What is my deductible, and have I met it?
4. Do I need prior authorization or a referral?
5. Is there a session limit per year?
6. For a 55-minute individual therapy session (CPT 90837), what will my out-of-pocket cost be?

Please note: You’re ultimately responsible for verifying your coverage and any charges your insurer doesn’t pay. We will submit claims on your behalf and guide you through understanding your benefits—but we’ll need your accurate insurance details and help in confirming plan specifics so we can assist you effectively.